Your order will be shipped via Priority Mail or Federal Express Ground to arrive in a timely manner. When your order is shipped we will email or call you with a tracking number. We can ship most orders to P.O. Boxes but, if so, please arrange to pick up your order at the post office as soon as it arrives.
Most orders are shipped within 2-3 weeks of receipt and we suggest you allow sufficent time when ordering. In some cases, orders may be delayed due to weather, crop conditions or other situations which may affect product availability. We normally ship on Mondays and Tuesdays. If you request a rush order or specific delivery date, please notify us and we will try to accomodate you. Your order may be shipped in several different packages depending on the shipping requirements of the products you order.
For perishable items, please notify us if there are any specific dates when you cannot receive your order and we will adjust the shipping date accordingly. Or, you can arrange for a trusted neighbor to receive your order and store it properly until such time as you can transfer it to your refrigerator or freezer. Please note that FedEx Ground and Priority Mail shipments may arrive on Saturday.
Roasted green chile and other food items are shipped in special insulated containers and should arrive chilled or frozen in 1-3 days, depending on the final destination . Upon receipt, your order should be opened immediately and placed in a freezer or refrigerator until used.
Fresh green chile is shipped in special ventilated boxes to arrive in 1-4 days, depending on the final destination. Upon arrival, green chile can be stored for 2-3 days in a cool ventilated area or placed in a refrigerator until used. Please make sure you have an adequate storage area for your fresh green chile and do not leave it out on your porch or in the hot sun. If you are roasting your green chile, particularly for large orders, we recommend you schedule your roasting as soon as possible after arrival.
Ristras and other dried and non-perishable orders are shipped to arrive within 1-5 days, depending on the final destination. They should be opened as soon as possible after receipt.
NOTE: Perishable items are non-returnable. However, if for any reason, you are not completely satisfied with your order when you receive it please notify us immediately.